01
Lead Response Automation
Respond to every website visitor instantly
When a potential customer visits your website, Rapport Agent engages them immediately. Instead of waiting for someone to fill out a form and hoping you can call them back before they move on, the AI starts a conversation right away. This increases conversion rates because leads are engaged while their intent is highest.
Benefits
- ✓Responds within 5 seconds to every visitor
- ✓No leads fall through the cracks
- ✓Higher conversion rates from website traffic
- ✓Works even when your team is busy with jobs
Example
A homeowner visits your HVAC website at 2pm on a Tuesday. Your technicians are all on jobs and your office manager is on another call. Rapport Agent greets the visitor, asks about their heating issue, and books an appointment for the next available slot—all while your team stays focused on the work at hand.
02
After-Hours Inquiries
Capture leads when your office is closed
Most home service businesses close their offices at 5pm or 6pm. But homeowners often research and request service in the evenings after work. Rapport Agent handles these after-hours inquiries, ensuring you capture leads that would otherwise go to competitors who respond faster.
Benefits
- ✓24/7 availability without night staff
- ✓Capture leads during evenings and weekends
- ✓No overtime or answering service costs
- ✓Leads wake up to confirmation, not a callback request
Example
A homeowner discovers a water leak at 9pm on a Saturday. They search for plumbers and find your website. Instead of filling out a form and waiting until Monday, they chat with Rapport Agent, explain the situation, and book an emergency appointment for Sunday morning.
03
Appointment Booking
Book appointments without phone tag
Rapport Agent connects to your calendar and can book appointments directly during the conversation. This eliminates the back-and-forth of phone calls and callbacks. Customers see available slots and confirm their appointment immediately, reducing the friction that causes leads to drop off.
Benefits
- ✓Direct calendar integration
- ✓Customers book at their convenience
- ✓No phone tag or missed callbacks
- ✓Confirmation sent automatically
Example
A customer asks about getting a quote for new windows. Rapport Agent asks qualifying questions about the project, confirms the lead is a good fit, and shows three available appointment slots this week. The customer picks Thursday at 10am and receives an immediate confirmation.
04
Lead Qualification
Filter out bad fits before they hit your calendar
Not every inquiry is a good fit for your business. Rapport Agent asks qualifying questions specific to your industry to understand the lead before booking. This means your calendar fills with qualified opportunities rather than tire-kickers and jobs outside your service area.
Benefits
- ✓Industry-specific qualifying questions
- ✓Filter by service area, job type, and budget
- ✓Higher quality appointments
- ✓Less time wasted on bad fits
Example
Someone inquires about pest control. Rapport Agent asks about the type of pest, property size, and location. When the visitor mentions they are outside your service area, the agent politely explains you cannot service that location and offers to help them find another provider—saving your team from a wasted trip.
05
Missed Call Recovery
Recover leads who could not reach you by phone
When customers call and cannot get through—whether the line is busy, it goes to voicemail, or they hang up—many will immediately search online for an alternative. Rapport Agent provides an instant fallback, catching these leads on your website before they bounce to a competitor.
Benefits
- ✓Backup for busy phone lines
- ✓Capture customers who hate voicemail
- ✓Reduce lost leads during high-volume periods
- ✓Multiple ways for customers to reach you
Example
A customer calls your roofing company but the line is busy. Frustrated, they go to your website to find another way to contact you. Rapport Agent greets them immediately: "Looks like our phones are busy—I can help you right here." The lead is saved.
06
Quote Request Handling
Gather project details before the estimate
When customers request quotes, Rapport Agent gathers the details you need to prepare an accurate estimate. By the time you show up or call them back, you already know the scope of the project, making your quote more accurate and your sales process more efficient.
Benefits
- ✓Pre-qualifying questions before the quote
- ✓Gather photos and project details
- ✓Better prepared estimates
- ✓More efficient sales calls
Example
A homeowner wants a quote for a bathroom remodel. Rapport Agent asks about the bathroom size, what work they want done, their timeline, and their budget range. When your estimator calls, they already know this is a full gut renovation on a mid-range budget with a flexible timeline.