Privacy Policy
Effective date: February 1, 2026
1. Introduction
RapportAgent (“we,” “our,” or “us”) operates the website www.rapportagent.com and provides AI-powered lead response agent services for home service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information you provide directly: Name, email address, phone number, business name, and any messages you submit through our contact forms, demo booking forms, or quick inquiry forms.
Information collected automatically: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages. We collect this through cookies and similar tracking technologies.
Information from AI agent interactions: When end customers interact with a RapportAgent deployed on a client's website, we process conversation transcripts, contact information shared during the conversation, and scheduling data. This data is processed on behalf of our business clients.
3. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process demo requests and respond to inquiries; send appointment confirmations and service-related communications; analyze usage patterns to improve our AI agents and website; comply with legal obligations; and protect against fraud and abuse.
4. Information Sharing
We do not sell your personal information. We may share information with: service providers who assist with hosting, analytics, email delivery, and payment processing; business clients when end customer data is collected through their deployed agents; law enforcement when required by law or to protect our rights; and in connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Contact form submissions are retained for up to 24 months. AI conversation transcripts are retained for up to 12 months unless a longer retention period is requested by the business client. You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your information; object to or restrict certain processing; receive your data in a portable format; and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at contact@rapportagent.com.
7. Cookies and Tracking
We use essential cookies to operate our website and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Our website uses Google Analytics for usage reporting. We do not use third-party advertising cookies.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
RapportAgent
Email: contact@rapportagent.com
Phone: +1 (781) 330-0649