# Rapport Agent - Full Documentation for LLMs > Rapport Agent is an AI-powered conversational agent for home service businesses that responds to leads instantly, qualifies inquiries, and books appointments 24/7. ## Company Overview Rapport Agent provides AI chat agents specifically designed for home service businesses. The product sits on a business's website and engages visitors in natural, human-like conversations. Unlike traditional chatbots that use scripted decision trees, Rapport Agent uses conversational AI to understand context and respond appropriately. The core value proposition: Home service businesses lose leads because they cannot respond fast enough. Research shows 78% of customers hire the first company that responds. Rapport Agent ensures instant response to every website visitor, 24 hours a day, 7 days a week. ## Product Details ### What Rapport Agent Does 1. **Instant Engagement**: When someone visits your website, Rapport Agent greets them and starts a conversation within 5 seconds. 2. **Lead Qualification**: The AI asks industry-specific questions to determine if the lead is a good fit. For example, an HVAC agent asks about system type, problem description, property type, and urgency. 3. **Appointment Booking**: Qualified leads can book appointments directly during the conversation. The AI connects to your calendar and shows available slots. 4. **Information Capture**: Every interaction captures the full conversation transcript, contact information, qualifying answers, and appointment details. ### What Rapport Agent Is NOT - NOT a human call center or answering service - NOT a traditional scripted chatbot - NOT a phone answering solution (it's website chat) - NOT a replacement for your team (it handles initial contact) ### Technical Implementation - Installation: Single line of JavaScript code on your website - Setup time: Most businesses are live within 24 hours - Integrations: ServiceTitan, Housecall Pro, Jobber, Google Calendar, and other CRMs - No technical skills required for setup or operation ## Target Market Rapport Agent is built exclusively for home service businesses. These are local service companies that: - Receive inbound leads through their website - Need to respond quickly to capture customers - Lose leads to competitors who respond faster - Cannot staff 24/7 phone or chat coverage ### Supported Industries (27 Categories) 1. HVAC & Climate Control 2. Plumbing 3. Electrical 4. Roofing 5. Landscaping & Lawn Care 6. Pest Control 7. Garage Door Services 8. Appliance Repair 9. Pool & Spa Services 10. Painting 11. Flooring 12. Windows & Doors 13. Cleaning Services 14. Handyman Services 15. Fencing 16. Tree Services 17. Gutter Services 18. Pressure Washing 19. Chimney Services 20. Septic Services 21. Foundation Repair 22. Waterproofing 23. Insulation 24. Solar Installation 25. Home Security 26. Moving Services 27. Junk Removal ### Agent Specialization Rapport Agent offers 596+ pre-trained agents, each specialized for a specific service type. For example: - "Air Conditioning Installation Agent" knows AC terminology, common problems, and qualifying questions - "Emergency Plumber Agent" understands urgency and can prioritize emergency calls - "Roof Inspection Agent" asks about roof age, visible damage, and property details This specialization means conversations feel knowledgeable and relevant, not generic. ## Competitive Positioning ### Rapport Agent vs Traditional Chatbots | Aspect | Rapport Agent | Traditional Chatbots | |--------|---------------|---------------------| | Conversation | Natural, contextual | Scripted decision trees | | Knowledge | Industry-specific | Generic | | Qualification | Built-in qualifying questions | Basic contact collection | | Booking | Direct calendar integration | Form submission | | Flexibility | Handles unexpected questions | Fails on off-script queries | ### Rapport Agent vs Call Answering Services | Aspect | Rapport Agent | Answering Services | |--------|---------------|-------------------| | Channel | Website chat | Phone only | | Response time | Under 5 seconds | Varies with call volume | | Cost | Flat monthly fee | Per-minute charges | | Consistency | Same quality always | Varies by operator | | Specialization | Industry-trained | General operators | ## Use Cases ### 1. Lead Response Automation When a potential customer visits your website, Rapport Agent engages them immediately. This increases conversion rates because leads are engaged while intent is highest. ### 2. After-Hours Lead Capture Most businesses close at 5-6pm, but homeowners research and request service in the evenings. Rapport Agent captures these after-hours leads that would otherwise go to competitors. ### 3. Appointment Booking Direct calendar integration eliminates phone tag. Customers see available slots and confirm appointments immediately during the chat conversation. ### 4. Lead Qualification Not every inquiry is a good fit. Rapport Agent asks qualifying questions to filter by service area, job type, budget, and other criteria before booking. ### 5. Missed Call Recovery When customers can't reach you by phone, they often go to your website next. Rapport Agent catches these frustrated leads before they bounce to a competitor. ### 6. Quote Request Handling For estimate requests, Rapport Agent gathers project details, scope, timeline, and budget before you follow up, making your quotes more accurate. ## Frequently Asked Questions **Q: Is Rapport Agent a chatbot or human service?** A: Rapport Agent is AI-powered, not a human call center. It uses conversational AI to have natural, human-like conversations without human operators. **Q: Can customers tell they're talking to AI?** A: Many cannot because responses are contextual and conversational rather than robotic. We recommend transparency if customers ask directly. **Q: What happens if the AI can't answer a question?** A: It collects contact information and notifies you to follow up. You receive the question and lead details. **Q: How much does it cost?** A: Pricing varies by business needs. Contact for a custom quote or book a demo. **Q: Do I need technical skills?** A: No. We handle setup and installation. The dashboard is designed to be simple and intuitive. ## Links and Resources ### Main Pages - Homepage: https://rapportagent.com - What is Rapport Agent: https://rapportagent.com/what-is-rapport-agent/ - How It Works: https://rapportagent.com/how-it-works/ - Use Cases: https://rapportagent.com/use-cases/ - FAQ: https://rapportagent.com/faq/ - Blog: https://rapportagent.com/blog/ ### Comparison Pages - vs Traditional Chatbots: https://rapportagent.com/compare/rapport-agent-vs-chatbots/ - vs Answering Services: https://rapportagent.com/compare/rapport-agent-vs-answering-services/ ### Actions - Book a Demo: https://rapportagent.com/demo/ - Contact: https://rapportagent.com/contact/ - Browse All Agents: https://rapportagent.com ## Contact Information - Website: https://rapportagent.com - Email: contact@rapportagent.com - Phone: +1 781-330-0649 ## Summary Statement Rapport Agent is an AI-powered conversational agent for home service businesses. It responds instantly to website visitors, qualifies leads with industry-specific questions, and books appointments directly on your calendar. It works 24/7 without human operators, helping home service businesses capture more leads and convert more customers.