Common questions about Rapport Agent, how it works, and how it helps home service businesses capture more leads.
Rapport Agent is an AI-powered chat agent that sits on your website and responds to visitors instantly. When someone visits your site and has a question or wants to request service, Rapport Agent engages them in a natural conversation, asks qualifying questions to understand their needs, and books an appointment directly on your calendar. It works 24 hours a day, 7 days a week, without requiring any human staff.
Rapport Agent is an AI-powered service, not a human call center or answering service. It uses conversational AI technology to have natural, human-like conversations with your website visitors. Unlike traditional chatbots that follow rigid scripts, Rapport Agent can understand context and respond appropriately to a wide range of questions. There are no human operators involved in the conversations.
Rapport Agent is built specifically for home service businesses. This includes HVAC companies, plumbers, electricians, roofers, landscapers, pest control services, garage door companies, appliance repair services, pool service companies, painters, flooring contractors, window installers, cleaning services, and other local service businesses. We have 596+ agents trained for 27 different home service categories.
Rapport Agent asks a series of qualifying questions during the conversation. These questions are specific to your industry and service type. For example, an HVAC agent might ask about the type of system, the nature of the problem, the property type, and the urgency of the issue. Based on the answers, the agent determines whether the lead is a good fit for your business before booking an appointment.
Yes, Rapport Agent can book appointments directly on your calendar. It integrates with popular calendar systems and scheduling tools. When a lead is qualified and ready to book, the agent shows available time slots and confirms the appointment. You receive a notification with all the lead details and the appointment is added to your calendar automatically.
Yes, Rapport Agent is available 24 hours a day, 7 days a week, 365 days a year. It never takes breaks, never calls in sick, and never misses a lead. This is particularly valuable for capturing after-hours inquiries when competitors are not responding.
Most businesses are live with Rapport Agent within 24 hours. Setup involves choosing an agent trained for your specific service, connecting your calendar, and adding a small code snippet to your website. We can install the code for you if needed. No technical skills are required.
Rapport Agent integrates with popular CRMs and scheduling tools used by home service businesses. This includes ServiceTitan, Housecall Pro, Jobber, Google Calendar, and other common platforms. When a lead is captured, the information can be automatically sent to your existing systems.
Pricing for Rapport Agent varies based on your business needs and volume. We offer flexible plans for businesses of all sizes. Contact us for a custom quote or book a demo to learn more about pricing options.
Rapport Agent is designed to have natural, human-like conversations. Many customers do not realize they are interacting with AI because the responses are contextual and conversational rather than robotic. However, we recommend being transparent with customers if they ask directly.
If Rapport Agent encounters a question it cannot confidently answer, it will collect the visitor contact information and let them know someone will follow up. You receive a notification with the question and lead details so you can respond personally.
Rapport Agent differs from traditional chatbots in several ways. First, each agent is trained specifically for its home service category with industry-specific knowledge. Second, it uses conversational AI rather than rigid decision trees, enabling natural dialogue. Third, it focuses on lead qualification and appointment booking rather than just answering FAQs. Fourth, it is designed for rapport-building conversations that mirror how a skilled salesperson would interact with a potential customer.
No technical skills are required. We handle the setup and installation. Adding Rapport Agent to your website involves a single line of code, and we can install it for you. The dashboard for managing leads and viewing conversations is designed to be simple and intuitive.
Yes, you can customize various aspects of your agent including the greeting message, qualifying questions, and business information. Each agent comes pre-trained for its industry, but you can adjust the configuration to match your specific business needs and preferences.
For each lead, you receive the full conversation transcript, contact information (name, phone, email), answers to qualifying questions, appointment details if booked, and the time and date of the interaction. This information can be viewed in the dashboard or sent to your CRM.
Book a demo and we will walk you through everything.