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Sarah Chen
Head of Industry Research
Sarah Chen leads research at RapportAgent, analyzing lead response data across 27 home service categories. She has published findings on after-hours lead behavior, speed-to-lead benchmarks, and the ROI of AI-assisted lead capture. Her research draws on data from thousands of contractor interactions to identify patterns that drive conversion.
Credentials
Lead response data analyst
Published researcher on speed-to-lead metrics
Former data science lead at home service SaaS
Areas of Expertise
lead response benchmarksafter-hours lead behaviorconversion rate analysishome service industry data
Articles by Sarah Chen
Lead Generation8 min read
Lead Response Time Statistics: The Data Every Contractor Should Know [2024]
Lead Generation7 min read
After-Hours Lead Study: When Do Homeowners Actually Request Service?
Technology6 min read
How to Calculate ROI on a Live Chat Agent for Your Home Service Business
Lead Generation5 min read
Why 78% of Homeowners Choose the First Company That Responds
HVAC6 min read